30 Day Return Policy
Because of the medical nature of the garments that we sell, we understand that it is important that you receive a quality product that fits. There are size charts, directions on how to measure, and product descriptions available on this website. If you are still unsure about a size or product material please contact us.
If you are not completely satisfied with your order, you may return or exchange it within 30 days. All returns and exchanges must be new and returned in their original product packaging. Products that have been worn or damaged cannot be returned. Garments that have been tried on must be laundered using warm water and a gentle detergent or dish soap prior to returning. Items returned after 30 days from date of purchase are not eligible for credit card or PayPal refunds. Refunds on items returned after 30 days will be given in the form of store credit.
If an order is returned to us by the carrier due to refusal or an undeliverable address and you do not wish to pay to have it re-shipped to you even if there was free shipping for the orginal order, you will be refunded for the order, minus a 20% restocking fee.
Free Shipping is only on orders that you keep, unless we made a mistake. Our original shipping charges (what we paid UPS/USPS to ship your items to you) will be deducted from your refund if your return brings the original order total below $50.00.
Return Shipping Directions:
All returns require a RA# (Return Authorization Number).
To request an RA# you will need to:
- Log in to your account.
- Go to your Order History.
- Click View Order.
- Choose the item you would like to return.
- Fill out the Return Authorization Request completely.
- Check your email daily for RA request status and instructions. Orders may not be sent back until you have received an RA acceptance email from us.
- Once your RA is approved, you may send the item back to us.
Note: For the quickest response, please fill out the RA request form completely, including reason for return.
How and Where to Send Your Return:
Write the RA# number on the outside of the return shipping package. Do not place the RA# on the actual product package. Returns made without a RA# clearly marked on the outside package will be refused for return. Keep a copy of your RA# for your records.
In the case that you want to exchange the item for a different product, please place a new order and your original order will be refunded once we receive the items.
You may ship the product back to us using whichever carrier you prefer. Please keep in mind; you are responsible for the shipping charge and the delivery. You may opt to send it back to us using the cheapest way possible or you may want to use a method that you can trace, allowing you to confirm delivery (US Priority Mail with Delivery Confirmation or UPS/Fed Ex).
NOTE: If you are returning more than one item, please indicate any that you tried on, using a sticky note or other means. Do NOT write on the product packaging itself.
Send the package to:
601 Acorn St.
Deer Park, NY 11729
And don't forget to write the RMA number on the package as well!
All Return Requests are completed within the next business day. To avoid any e-mail correspondence regarding your Return Request being sent to your junk e-mail folder, you may want to add our e-mail address to your address book. The email address your Return Request Acceptance will be sent from is: firstname.lastname@example.org. If for some reason you have not heard a response, please log in to your account to track the status of your return. Instructions on how to do so are below.
How to Track the Status of Your Return
Once you have submitted a Return Authorization Request, you may track the status of the return at any time. Besides the e-mail updates that you will receive, there are two easy ways to track your return’s status.
- Log in to your account.
- Click Track Return in the Information Box located on the upper right color of the website.
- Have your RA# handy because you will need to enter your Return Authorization Number in order to track the status.
Don’t remember your RA#?
You can also track the status of your return by:
- Logging into your Account.
- Click Order History at the top right hand of the website.
- Find the order in which you requested a RA# for and Click View.
- Once inside the order, you will see the Return #, clicking it will allow you to track the status of your return.
Returns are processed as soon as possible. Please allow up to two billing cycles for the refund to appear on your credit card statement.